It happens every so often—you buy a piece of gear that you're sure will fit the bill, only to find that it doesn't quite do what you want it to do. We've all been there, even El Diablo! We want you to be happy with your purchase, so you have 3 DAYS from day of purchase (or delivery) to return any NEW or USED item. All we ask is that you please contact us before any return. Make sure you include all the original packaging materials including any warranty cards, hang tags and included accessories like tremolo arms or footswitches. Any gear returned to us with pick marks, "buckle-rash", scuffs, any other damage or evidence of use may be subject to a restocking fee of up to 25%. We reserve the right to refuse any return if we determine the item has been misused.
For shipped merchandise, you will be responsible for the shipping charge for the return of your item. If your item qualified for Free Shipping on its way to you, this shipping charge will also be deducted from your credit card. If your item is determined to be defective, we will pay all shipping charges (based on rates for UPS Ground). If you believe you have received a damaged or defective product, please contact us immediately.