- Shipping & Returns
Shipping & Returns
It happens every so often—you buy a piece of gear that you’re sure will fit the bill, only to find that it doesn’t quite do what you want it to do. We’ve all been there, even El Diablo! We want you to be happy with your purchase, so we’ll give you 5 days from purchase date (or your shipment received date) to return merchandise to us. All we ask is that you please Contact Us before any return. Make sure you include all the original packaging materials including any warranty cards, hang tags and included accessories like tremolo arms or footswitches. Any gear returned to us with pick marks, “buckle-rash”, scuffs, any other damage or evidence of use may be subject to a restocking fee of up to 25%. We reserve the right to refuse any return if we determine the item has been misused.
For shipped merchandise, you will be responsible for the shipping charge for the return of your item. If your item qualified for Free Shipping on its way to you, this shipping charge will also be deducted from your credit card. If your item is determined to be defective, we will pay all shipping charges (based on rates for FedEx Ground). If you believe you have received a damaged or defective product, please contact us immediately.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.