It happens every so often—you buy a piece of gear that you’re sure will fit the bill, only to find that it doesn’t quite do what you want it to do. We’ve all been there, even El Diablo! We want you to be happy with your purchase, so we’ll give you 3 days from purchase date (or your shipment received date) to return merchandise to us. All we ask is that you please Contact Us before any return. Make sure you include all the original packaging materials including any warranty cards, hang tags and included accessories like tremolo arms or footswitches. Any gear returned to us with pick marks, “buckle-rash”, scuffs, any other damage or evidence of use may be subject to a restocking fee of up to 25%. We reserve the right to refuse any return if we determine the item has been misused.
For shipped merchandise, you will be responsible for the shipping costs for the return of your item. If your item qualified for Free Shipping on its way to you, this shipping charge will also be deducted from your refund. If you believe you have received a damaged or defective product, please contact us immediately.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipments will be expensive as they will be shipped USPS Priority International. We do not offer a cheaper option due to lost/late shipments. For the United States, we send all guitars and amps via FedEx Ground and pedals/accessories USPS Priority.